Client Care

Every UK order is fully tracked and sent with InPost, Royal Mail or DPD. When your order is dispatched you’ll receive an email with your tracking details.

Orders are processed within 1–3 business days and dispatched Monday to Thursday and Saturday.

We don’t process or dispatch on Fridays, bank holidays, Eid, or New Year’s Eve and Day. In the 7 days before Eid and Ramadan we dispatch every day of the week.

Yes. Under UK law you can cancel within 14 days of receiving your goods for a full refund, and you then have a further 14 days to send the item(s) back. Send us a request with your order number to get started.

Please contact us as soon as possible. We’ll help where we can, but we can’t guarantee changes once an order has been dispatched.

If a parcel comes back to us, we can either reship it (an additional delivery fee applies) or refund you, excluding the original delivery cost.

• Home Delivery | Lite (under 1kg) – £3.50, around 48 hours
• Home Delivery | Standard (1–5kg) – £4.99, around 48 hours
• Next Day Delivery – £7.00, next working day with DPD
• Free UK delivery on orders over £80

Order before 1pm UK time for next working day delivery. Orders placed after 1pm are processed the next working day. The countdown on each product page and in your bag shows how long is left today.

If your order hasn’t arrived within 14 days of dispatch, send us a request with your order number. We’ll investigate with the courier and, where appropriate, arrange a replacement or compensation.

Occasionally deliveries are delayed by the courier or by busy periods. Once a parcel is with the courier the delivery is in their hands, but we’ll always help where we can.

Yes – you have 14 days from receiving your order to let us know, then a further 14 days to send it back. To be accepted, items must be:

• unused and in their original condition
• returned in their original packaging
• sent with the original packing slip inside the parcel

Return postage is paid by you, unless the item is faulty or incorrect.

Once we’ve received and inspected your return, we’ll refund you within 14 days to your original payment method. We refund the standard delivery you paid, but not upgraded delivery such as Next Day.

If you haven’t seen it yet, check your bank account again and then your payment provider – if it’s still missing, get in touch.

We’re sorry. Contact us as soon as possible with photos and your order number and we’ll cover the return postage.

Under the Consumer Rights Act 2015 you’re entitled to a full refund within 30 days if an item is faulty; after 30 days you may be entitled to a repair or replacement.

Yes, within 14 days of receiving your order. Items must be unused, in their original condition and packaging. Exchange costs are paid by you, and if the item you’d like instead is unavailable we’ll refund you.

Send us a request with your order number and the item you’d like instead.

Unless they’re faulty, we can’t accept returns of:

• perishable goods
• personalised or custom-made items
• sealed goods, such as hygiene products, once opened

In-person purchases are non-refundable unless the item is faulty, damaged or not as described. We may offer an exchange within 7 days – items must be unused, in original packaging, and you’ll need your receipt. If our stall has moved on, you’ll cover the cost of sending items both ways.

You can pay by card at checkout, and with express options such as Shop Pay, Apple Pay and Google Pay where your device supports them. The options available to you are shown at checkout.

Yes. Payments are handled by Shopify’s secure, encrypted checkout – we never see or store your full card details.

Enter your discount code in your bag or at checkout. Gift card codes are entered at checkout. You can buy an eGift Card from the shop – it’s sent by email.